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Privacy Policy for RECALL FZCO

Effective Date: 1 September 2023

At Recall FZCO, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through our website and mobile application (collectively referred to as the “App”). By accessing or using our App, you agree to the terms outlined in this Privacy Policy.

  1. Information We Collect

    1. Personal Information: When you use our App, we may collect personal information that you provide voluntarily, such as your name, email address, phone number, and location. This information is used to provide you with the services and features of the App and to improve your experience.
    2. Usage Information: We may collect information about how you use the App, including your interactions, preferences, and navigation patterns. This information helps us understand how the App is used and enables us to enhance its functionality.
    3. Device Information: We may collect information about the device you use to access the App, including its unique device identifier, operating system, browser type, and IP address. This information is used for analytics, troubleshooting, and security purposes.

  2. How We Use Your Information

    1. Providing Services: We use your personal information to provide you with the services and features of the App, including processing your recycling requests, sending notifications, and facilitating communication with recycling centers.
    2. Improving the App: We use collected data to analyze usage patterns, identify areas for improvement, and enhance the functionality of the App.
    3. Communication: We may use your contact information to send you updates, newsletters, promotional materials, and important notices related to the App. You can opt-out of receiving such communications at any time.
    4. Legal and Security: We may use your information to comply with legal obligations, resolve disputes, and enforce our terms and conditions. Additionally, we use security measures to protect your information from unauthorized access and misuse.

  3. Sharing of Information

    1. Third Parties: We may share your personal information with third-party service providers, such as recycling centers, payment processors, and analytics providers, to enable the functioning of the App and its services.
    2. Legal Requirements: We may disclose your information if required by law or if we believe that such disclosure is necessary to protect our rights, comply with a court order, or ensure the safety of users.
    3. Aggregated Data: We may share aggregated and de-identified data for analytical purposes, research, and reporting.

  4. Your Choices

    1. Access and Correction: You can access and update your personal information through your account settings in the App.
    2. Opt-out: You can choose to opt-out of receiving promotional communications from us by following the instructions provided in our communications.

  5. Data Security

    We take reasonable measures to safeguard your personal information from unauthorized access, loss, and misuse. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee its absolute security.

  6. Children's Privacy

    The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from individuals under 13 years of age. If you are a parent or guardian and believe we may have collected information from your child, please contact us to have it removed.

  7. Changes to this Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices and services. We will notify you of any significant changes by posting a prominent notice on our website or through the App.

  8. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@recallearth.ae. By using the Recall FZCO website and mobile application, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.